Report this review of East Cliff Practice
If you believe this review is inappropriate and breaks the terms and conditions of iWantGreatCare, please let us know by entering your email address and clicking the button below. Your email address is required to prevent abuse of the service through ensuring you are a real person. Your email address will not be used for marketing purposes, further information can be viewed in iWantGreatCare's privacy policy.
East Cliff Practice
2021-11-09
Person
0
5
0
9th November 2021
Informed at hearing test my ear canals are completely blocked. Asked surgery if they would consider doing my ear syringe procedure as I have suffered multiple ear drum perforations or if not could they recommend someone or somewhere I could have confidence in. NO and NO was the reply and NO I couldn’t have an appointment to ask the doctors advice No they don’t care I work in an operating theatre where obviously not being able to hear is less than ideal. I appreciate these guys are busy but jeez no advice, no visible empathy. They probably didn’t mean to but came across like they really couldn’t care less
Suggested improvements
Have some leaflets/advice on options for your patients needing help that we used to get from the practice
16th November 2021
Response from East Cliff Practice
Thank you for taking the time to feedback to us. I was sorry to read of your experience. As you have suffered multiple ear perforations it would not be appropriate to undertake ear syringing to clear blocked wax. It is likely you will require a referral to specialist services within the hospital. I am sorry if you were told you could not have an appointment with your GP to discuss this as from what you have written it seems the most sensible way forward is for you to speak with your GP and for them to make the appropriate referral. If you could call the practice or complete an online e-consult we can arrange this for you. As you kindly acknowledge we are extremely busy. I can assure you everyone in the practice does care and we do our best under increasingly challenging conditions to provide the best care we can to our patients. I am sorry that we didn’t get things right for you on this occasion.