Share review of Eagle House Surgery

Eagle House Surgery 2020-03-26 Person 1 5 0

When I took my wife who was ill to this surgery, I was refused access to see a doctor by the receptionist. The receptionist informed me in an extremely ignorant tone that I should attend an A&E hospital, and when I requested an ambulance I was told to take the bus to the hospital. After arriving at the hospital my wife was eventually seen after waiting for an hour. My wife had suffered needlessly during the ordeal and is still now suffering from the aftermath of the lack of care and attention at this GP Surgery. I believe that if a caring receptionist was on duty that wanted to do the job effectively and with compassion and not with an attitude then there would be fewer complaints. Of course the Practice Manager is responsible for the culture of unhelpfulness displayed at this GP Surgery.The AE Hospital care was first class .This GP Surgery suffers from first class doctors serviced by a third world receptionists. I changed from this GP Surgery when about 20 years ago I went in person to attempt to see a doctor to be told by the receptionist to phone in for an appointment so I registered with another GP Surgery but my wife remained because the GPs are very good despite the receptionist culture of obstruction.