Share review of Eagle House Surgery

As you will have seen from the response to a previous comment, we genuinely believed we would be notified when a comment is left, so please accept my sincere apologies for the delay in replying to you. We had enormous problems with the telephone service in June, and although the issues are largely resolved now, as a consequence of the terrible service our patients were encountering, we have ended our BT contract early and are in the process of selecting another 'phone provider. Having said that, like many other surgeries, we experience a surge in 'phone calls when the surgery opens, and it can be difficult to get through. However, later in the day, it is usually much easier. Did you know that we also offer on-line appointment booking? If you would like to use this service, please come into reception and the receptionist will give you a letter to explain how you register and obtain a unique password. Please see our website: eaglehousesurgery.co.uk for more information. I hope the above is helpful, and that you are now able to get through to the surgery, but I'd be very happy to discuss your concerns at any convenient time. Practice Manager Eagle House Surgery (Monday - Thursday)