Share review of Eagle House Surgery

Eagle House Surgery 2020-03-05 Person 3 5 0

I have seen a lot of the doctors in the surgery and have always felt that I have received the best care in these regards but I have had a lot of issues with the receptionists. I find them to be rude, unhelpful and they try to get the phone calls finished quickly but without resolution. Trying to get through on the telephone to get an appointment is diabolical. It has taken me up to 96 attempts in the past. Also I once requested a female GP and was told there were no appointments available with a female GP. When I insisted I needed to see a female GP the receptionist asked why. I told her that I would discuss that with the GP. She again said there were no appointments unless I tell her what the appointment was for. When I told her it was in regards to a lump in my genital region she offered me an appointment in an hours time! That changed drastically! I think the reception staff could do with attending some customer service courses. I know there have been complaints previously but i have been with the surgery at least 10 years and if anything the reception staff just keep getting worse.