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Eagle House Surgery
2018-01-08
Person
2
5
0
Written by a patient
Written by a patient 8th January 2018
It is impossible to get through to the surgery and patients are not receiving any care. You keep changing appointment system to try and improve things but now it is at a stage that the line is constantly engaged. You offer a triage service with a nurse on the same number as appointment line and cannot get through for triage. This makes it difficult for Mums who do not have time to keep calling. You have too many patients and not enough staff and this needs addressing.