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Eagle House Surgery 2020-07-22 Person 2 5 0

I have nothing but praise for the doctors when I can get an appointment. I am glad to see most doctors staying with the surgery over the long term. They clearly care and remember their patients. I always have issues gaining an appointment. The phone often cuts me off whilst waiting to speak to someone. When I do finally get through, it’s a flip of a coin if the receptionist isn’t rude. In the past year, there has been issues with my records, that negatively affected my treatment. On balance, over the years, I would give back positive feedback for the surgery. And where I have noticed needs improvement, has usually improved. Apart from phones and appointments. When I called today, I found the receptionist quiet rude and didn’t check who I was or what I was calling for before dismissing/ denying me an appointment. I find this very concerning considering how poorly the report is for the care of vulnerable patients. I am happy to be a part of a patient consultant group, if the surgery would like more detailed feedback.