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Eagle House Surgery
2020-02-21
Person
2
5
0
Written by a patient
Written by a patient 21st February 2020
Receptionists are extremely rude. It’s as if they’re taking their hate and anger out on patients. If you don’t like your job don’t work there, it’s that simple. If you ask a question you will receive attitude. They’re supposedly receptionists but don’t want to do their job.
It is literally impossible to get an appointment. I’ve tried calling 5 days in a row now for one and still cannot get one.
The doctors themselves are lovely and helpful however the triage nurse is just rude.
The only reason why I’m still signed up is because of how nice the doctors are but I try to avoid going as much as I can because of how rude the receptionists are. Not like I can get an appointment any way.
My advice to the surgery is to remove all receptionists and hire ones who are actually kind and like doing their job. I understand that NHS staff do get abused a lot and I am never a difficult person. However these receptionists get on even my nerves.