Eagle House Surgery 2019-11-06 Person 1 5 0

I've been trying to get an appointment for my 2 year old waited on the phone for half an hour to be rudely told no appointments before listening what I was saying. The triage nurse is always rude this isn't the first time she's done this. I phoned all nicely and politely trying to explain my child's problem to her and ended up being cut through rudely by saying no appointments. She can at least show some sympathy make an alternative suggestion or show some courtesy and listen to what I'm saying. Last time this was happened my child has ended up in hospital with an severe infection in body, she then refused to listen and rudely put the phone down. I understand they are stressed and under staffed but treat people like you want to be treated. I'm fuming now and this will reflect on other people. Be a human being for God's sake and if you can't handle stress do another job.