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Eagle House Surgery
2017-08-14
Person
2
5
0
Written by a patient
Written by a patient 14th August 2017
I am a professional working full time and I am finding the new appointment system extremely unhelpful.
Finding the time to call the surgery during the working day is not easy, you have to wait a considerable time to get through and then are informed that the doctor that you need to speak to if fully booked for telephone call backs, this has happened for a second day for a second day. I have been advised to try again.
The system disadvantages working patients. Being able to book on line was a much better system in my opinion.
I am now waiting longer for the outcome of tests I have had - not satisfactory!