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Dudley Park Medical Centre
2024-01-03
Person
2
5
0
3rd January 2024
Been denied my heart medications which I needed urgently, by a plain receptionist. Was asked if I was having heart pains as we spoke. I said no. Was told I didn't need them then! A massive argument took place in the lobby. He kept trying to talk over me but was eventually shut up. 2 hours arguing. The girl receptionist at the window kept saying she couldn't hear me, mainly because she had her headphones on listening to music! Vile staff, rubbish gp's. Will be reporting them. I asked for their names and position, as we had interacted and it's our right to know. Was blatantly ignored. We deserve better!! Avoid at all costs!!!
Suggested improvements
Competent and authorised staff. Proper training. Less attitude.