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Dorchester Road Surgery
2017-02-15
Person
1
5
0
Written by a patient
Written by a patient 15th February 2017
The reception is rude and not helpful. You need to take your reception staff on a customer service course. I have been a patient at your surgery for the past 2 years and I am disappointed with the service that I have received. I understand that you are busy with calls, however I tried ringing to make an appointment many times and there has been no answer. However, even when I get through to you the staff are rude and it takes about 20 minutes just to make an appointment. Doctors surgery's are supposed to make you feel at ease and comfortable and make me feel like I can trust the surgery, but NOT AT THIS SURGERY. At this rate, I will let people know how awful your surgery is and I will be writing a formal complaint and changing my doctors.