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Didcot Health Centre
2021-04-12
Person
2
5
0
12th April 2021
It is so difficult to get an appointment or see a doctor, let alone have one come out.
One has to ring multiple times from 8.30 and then by the time you get through all the appointments for that day are likely gone and you can't make one for a future day. What's the point of an appointment system if you can't make one for tomorrow or the next day?
Why are we forced to jump through hoops?
And as for still having the covid information repeatedly relayed on every phone call, it's infuriating!!! Has anyone not heard of it now do you think? Either get rid or have an option where we can skip it.
No-one seems to think of the patients at all, or things from their perspective, especially the elderly ones who you make no allowance for! Can't you show compassion and make allowances for a person's age??!!
Suggested improvements
Allow appointments in the future.
Take the covid recording off - enough now!!
Make it easier & quicker to get through; ideally answer & see what we want, not the 'smart' (they're not smart) options etc.
Nice, polite receptionists.