Share review of Didcot Health Centre

Didcot Health Centre 2020-02-11 Person 2 5 0

In the last week I've had 3 negative experiences with Didcot Health Centre. Initially, I needed an emergency appointment for myself and it took almost 7 hours of trying to get through to someone on the phone, I was then told a doctor would ring me back within the next 2 hours. They didn't ring for 4 and a half hours but when I did finally manage to speak to them they were very helpful and booked me an appointment for first thing the next day. When I arrived for my appointment the following day, they were running very late already and I wasn't seen for over an hour and a half. Again, when I saw the GP they were kind and helpful. A couple of days later I needed an emergency appointment for my child, I'd called 111 at 6am and was told they needed to see a GP within 6 hours. I rang once they opened and was told the duty doctor would ring me back as soon as they were done with the patient they were seeing. I didn't receive a call for 4 hours. They then booked us an appointment that afternoon. Due to the nature of the concern we were asked to wait in a side room rather than the main waiting area, which is understandable and would be fine if we were only waiting a short period of time. But we were left for almost 2 hours in this small room trying to entertain a toddler with no access to any of the toys and just a table/pen pot to distract him with. When we were finally seen by the doctor they were very good with him, informed and caring. My last concern is relating to my child immunisations, they've been rescheduled several times now due to staff sickness (which I understand can't be helped). But they're now almost 6 weeks overdue and by the time the new appointment rolls around they'll be 7 weeks over. This is if they're not cancelled again. The concern I have with this GP surgery isn't the quality of the care you receive, that's great. It's the whole process of trying to access the care in the first place that has left me feeling let down and extremely unlikely to recommend this GP surgery to anyone.