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Didcot Health Centre
2019-02-12
Person
2
5
0
Written by a patient
Written by a patient 12th February 2019
I had a pre-booked phone call appointment with a doctor. They phoned in only once and got through a voicemail straight away because I was on the phone. The voice message said I had to call again to arrange another appointment... WHY? I know doctors only phone once, but at least get a phone call. We as patients can not keep our phones on hold the entire half day we are scheduled to receive a phone call...
So you have wasted me another 10 minutes to phoneand arrange another appointmeent, wasted the receptioning 5 mins. Receptionist was incredibly RUDE and did not listen at all to me story. To her the duty doctor had to make 50 call a day and only ring once... I did not book an appointment with the duty doctor, I booked in advance.
Considering changing surgery after this, mostly brought to aggrevations by the receptionist.