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Didcot Health Centre
2023-01-20
Person
2
5
0
20th January 2023
The staff are caring and great at all levels.
What let's down this Health Centre is the administration of the appointments system.
I appreciate the surgery is overstretched but it is not right that patient who needs to receive timely care bear the repercussions.
Suggested improvements
Why have an e-consult service and then close it when you reach a total daily limit of submissions from patients?
I can understand that you need to limit the times that it is open, but not the number of e-consult submissions. We are left with no other option in some cases than to fight through the telephone lines with an administrative query that takes up staff's precious time, which could have easily been resolved with a simple e-consult submission.
Please consider filtering the e-consult options, surely there is no need for a daily limit for Fit note request submissions?