Share review of Didcot Health Centre

Didcot Health Centre 2020-07-23 Person 3 5 0

Was taken aback by the officious attitude of the receptionist when I phoned to query a repeat prescription request. Whilst I totally understand that everybody is currently stressed out there is no need to be rude and patronising to patients. Having politely asked how I could get a repeat prescription and having been persuaded on the last occasion by your Health Centre to register with Boots Didcot I was abruptly told that the Health Centre could not instigate a prescription until Boots had requested it from you. When I told your receptionist that Boots said they could not instigate one your receptionist was irritated impatient and abrupt with me saying I should go on your website to resolve the issue. I had already made it clear to her that I had already registered with Boots at Didcot. She did not resolve the issue and was very unhelpful. I have been a patient with you for the past 30 years and have never been spoken to so rudely. I would suggest the individual concerned should be sent on a customer service training course. I phoned on Thursday 23 July at 4.53pm. I expect an apology either in writing or by phone from the Practice Manager.