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Didcot Health Centre
2022-01-09
Person
1
5
0
9th January 2022
I visit the health centre on very rare occasions, hence when I need medical assistance I am calling for a genuine reason.
I had a back issue and spoke with a paramedic, physio and then doctor.
The doctor was the most unhelpful of the three, very patronising and I felt like I shouldn’t have bothered him!
Unfortunately this happened the last time I contacted the health centre and it’s just such a bad service!
Suggested improvements
More empathy, listen to your patients as diagnosis over the phone is not accurate!
Look at patients records and if they don’t have a history of calling frequently,
Understand they are calling for help!