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I had heart surgery 3 years ago. I had a slight pain in my upper left cheat and was flapping about it. I phoned for an appointment and was told I was 3rd in the queue (It is good to know your position in the queue). The receptionist arranged for a telephone appointment later that day. The doctor phoned back, reassured me and arranged an appointment with my doctor the next day. My doctor and ESG nurse were brilliant. Thanks again for the Rolls Royce treatment.