Devon Road Surgery 2022-01-19 Person 1 5 0

Been a patient all my life, and the doctors and nurses are excellent, as they always have been. But the current receptionists are the worst receptionists I have ever experienced. Rude, dismissive and deliberately unhelpful. It's impossible to get an appointment and get constantly fobbed off buy a woman with absolutely zero customer service skills. If you ask to speak to the practice manager, you're constantly told she's not availible at present. My wife has been trying for weeks to get an appointment as she's bleeding heavily and is now anemic. But just gets dismissive ecuse after excuse, Today on calling back a 2nd time the receptionist pretended not to be able to hear the caller and hung up. My wife called back on another phone, and after explaining why she was calling, got the same 'unable to hear you' treatment!! I'm a cancer patient and also have kidney failure, with thrice weekly dialysis. This leads to lots of other problems that I'm supposed to go to my GP to help with. But I hace given up even trying to see my GP, as I'd rather suffer the side effects of the treatment than deal with receptionist at Devon Rd Surgery any more.

I know we are in unpresidented times at the moment and every body is under stress, but the rudeness and dismissive manner of the reception staff. Desperately in need of customer relation training or just replacing.