Thank you for taking the time to leave feedback. I will make sure I pass on your kind words to our doctors and nurses. You also mention reception. I am very sorry that one of our reception staff did not meet with your expectations. The role of receptionist is a difficult one, but that is not to say that there is not room for improvement in how staff interact and deal with patients who can range from being pleasant to very demanding and are often rude or unreasonable. This article from Mail online, although quite old now, still holds good. GP Receptionists - Independent Article Specific complaints should be lodged with the Practice and will be dealt with under the NHS Complaints Procedure. With regard to prescriptions, unless a patient is entitled to free or subsidised medication it is often less expensive to recommend they buy a widely available generic medicine over the counter rather than pay £8.40 in prescription charges. Sadly the time has come that the NHS cannot pay for every treatment required. The decision to prescribe is made by the doctor, who has to work within the guidelines of the local CCG which includes a list of medications that should be bought over the counter. You may find the following independent article an interesting read. http://www.moneysavingexpert.com/family/cheap-prescriptions Would you like to have a say about the services provided at Desborough and Hazlemere Surgeries as we would like to hear your views? By providing your email details we can add them to a contact list so we can send you our newsletter and email every now and again to ask you a question or two. Thank you Anthony Hari anthony.hari@nhs.net