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Desborough Surgery
2021-07-19
Person
2
5
0
19th July 2021
Everytime i ring to make an appointment or to speak to anyone the receptionist are rude and not helpful even in situations where you need help. The doctors are so helpful but they need to change there receptionist as they need someone who is actually helpful not rude and blunt
Suggested improvements
change the receptionist or train them so they are actually helpful
21st March 2022
Response from Desborough Surgery
Dear patient Thank you for your valid comments. I can assure you we have taken these on board and held meetings to improve our service. If you would like to contact me privately at the surgery, we can discuss this matter further and I can outline our receptionist training programme. Kind regards Alan Dunham Practice Manager