Share review of Desborough Surgery

Desborough Surgery 2021-01-19 Person 4 5 0

As I developed a strange heart problem - literally overnight, I was delighted that at 10am, the receptionist booked me in as an emergency. I then saw the doctor who said I needed an ecg - asap; arranged it with a nurse (and yes I did have to wait for over an hour), told me not to leave the surgery and phoned for an ambulance (which took another hour and a half) to take me directly from the surgery, to an acute cardiac ward. And I am now saying that's fine - because I am writing this; thank you. I read about the person with a kidney stone and no nhs number - and just wondered how they had got through life without one@~! Maybe they ought to register appropriately (I honestly don't know) I know its sometimes hard to be patient trying to get an appointment, but twice, the doctors at Roberts Ride have certainly saved my my life. Maybe I am just lucky, but I like to think its because I have a good surgery, starting with receptionists who deal with all sorts of people, with nurses who put up with moaning people who waited in the cold for a flu jab (yes me too!, I waited in the cold for about 40 minutes - but I did get a flu jab!!) doctors who, in my experience never rush to get you out and of course all the people behing the scenes who keep the surgery clean and tidy and manage the admin. It isn't easy folks. So, before you complain, just rest awhile and think - moan if you must, but try and be grateful for a really tough job, done every day.

Sometimes, the receptionists disappear - probably for perfectly good reasons (like they need the loo) and it seems like ages while youre waiting. An empty desk (reception) is never likely to imbue positive responses from impatient grumpy patients. It makes the reception at reception seem a bit negative. I hasten to add, the bell is always responded to, so just don't take the bell away!! Identify Roberts Ride and Desborough Surgeries as being two different locations within this review process - because as they serve hugely different patient cohorts, there will be hugely different responses because of ethniicty etc..... (I am not aware that I could have specified Roberts Ride location)