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Desborough Surgery
2022-05-18
Person
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5
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18th May 2022
My wife spent 20 mins on the phone yesterday to make an appointment only to be told there are none available (told reception of issue that blood pressure has been 200+). So I personally rang myself today after 30 mins to be told there are none available. I expressed my concerns for my wife but still nothing. I asked if I could make an advance booking appointment but said nothing for a month.
Suggested improvements
Identified that this is a concern and gave a appointment
19th December 2023
Response from Desborough Surgery
Dear Sir Thank you for your feedback. We strive to provide a balance of on the day and advanced appointments. We are governed by NHS safety protocols, which limits the number of patients a clinician can see each day. Therefore when we reach capacity, urgent matters are signposted to the alternative services. If you would like to discuss this matter further, please do not hesitate to contact me at Desborough Surgery. Kind regards Alan Dunham Practice Manager