Reviews
Staff from reception very RUDE
Dear patient Thank you for your feedback. We take all criticism very seriously. I would be very grateful if you would contact me privately at the practice to discuss this matter further. Kind regards Alan Dunham Practice Manager
I realise that times are difficult and that the nhs is stretched but the service of this surgery is utterly inadequate.
To get an appointment for a telephone conversation with a doctor is impossible unless you take a day of work, on the off chance that you might get an appointment that day. Having taken three days off work before eventually getting a five minute phone call from a doctor - who had not read my notes and then who did not listen to my symptoms at all and then who prescribed a drug I cannot take is not an adequate service.
Dear patient Thank you for your comments. During the covid-19 pandemic we as a surgery are seeking the best way to serve the majority if not all of our patients. I would appreciate the opportunity to discuss our appointment booking policy with you. Please feel free to contact me using the surgery contact details. Kind regards Alan Dunham Practice Manager
Many disastrous experiences but Dr. Ngo is their best asset and they should use this doctor as an example to others. Far beyond my expectations she provided a fantastic service, with compassion, she listened, she explained and you immediately know she knows what she`s talking about. I`m so very thankful to Dr. Ngo.
Dear patient Thank you for your feedback. I will make sure Dr Ngo receives your kind comments. Kind regards Alan Dunham Practice Manager
My husband and I have nothing but praise for everyone at Hazlemere Surgery. We have both had excellent care from the clinical staff, who take time to explain everything. My husband has had major health problems this past year and has had everything fully investigated and managed in a timely way. The Reception staff are helpful and friendly too.
OK you have to wait in a long phone queue sometimes for an appointment, but we have never not got one!
Thank you - we appreciate everything you do for us.
Dear patient It is very refreshing to receive positive feedback from our patients. With regards to online bookings, our aim is to re-activate this service as soon as it is deemed safe for both, patients and staff. Kind regards Alan Dunham Practice Manager
Everytime i ring to make an appointment or to speak to anyone the receptionist are rude and not helpful even in situations where you need help. The doctors are so helpful but they need to change there receptionist as they need someone who is actually helpful not rude and blunt
Dear patient Thank you for your valid comments. I can assure you we have taken these on board and held meetings to improve our service. If you would like to contact me privately at the surgery, we can discuss this matter further and I can outline our receptionist training programme. Kind regards Alan Dunham Practice Manager
Resources
Short link to review Desborough Surgery: http://iwgc.net/eb98f