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Danebridge Medical Centre
2021-10-21
Person
0
5
0
21st October 2021
I have attempted to get an appointment for my son all week from 08:30 and the automated telephone message tells me lines are busy and cuts me off. I mentioned this to the receptionist today and she told me nobody else had complained about this and there was no issue with the phone lines, it was just busy.
When I called yesterday another receptionist cut me off whilst I was talking to put me on hold.
All I want is a review for my son as he is now out of tablets. The service is terrible and I hate that I have to use this surgery!
Suggested improvements
Recruit telephone staff who are helpful and not plain rude, it's disgusting and nobody cares!