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Cumbria Medical Services NHS
2024-03-27
Person
5
5
0
27th March 2024
Fully involved with very clear explanations by Mr Chakravarthy of my treatment options and what to expect both with and without treatment. I delayed surgery when it was first offered (work commitments) but opted to go ahead following a subsequent appointment. Possible outcomes were explained in detail including risks/complications and the likelihood of them occurring. As a retired nurse I found this very helpful indeed.
The suite at Carlisle was scrupulously clean.
There were no receptionists at the Carlisle clinic, but the contact I had with the admin team re. my appointments and the surgery date was entirely positive. The appointment process was easy with excellent communication and an understanding of my needs with regard to timing and flexibility.
Suggested improvements
There was nothing that CMS could have improved on.