Share review of Crown Street Surgery

Crown Street Surgery 2015-10-22 Person 2 5 0

Overall I have had OK experiences with this surgery. Most of the doctors are fantastic, one or two are not. My worst experience was when I had a cardiac episode - I had no idea at the time if it was a heart attack, if it was life threatening etc. All I knew was days later having initially seen a doctor I was still feeling very unwell and the medication wasn't working. I spoke to a doctor who was dismissive, unhelpful and she told me 'the practice was very busy'. Later on I had to get emergency out of hours advice from A&E as my heart rate dropped to a dangerous level. I can honestly say this was probably the worst experience of my life - the doctor wasn't interested, I had yet to see a cardiologist and I had no idea how serious or otherwise my state of health was. There are several doctors at Crown Street who have that 'healing way' about them. They have shown an empathy and an attitude which itself is therapeutic in addition to whatever they prescribe. Being told the surgery is too busy is anti-therapeutic - I will never forget the isolation I felt when I told this by the Crown Street doctor. The reception staff are generally polite and helpful although I was called a liar by a receptionist when I was waiting 5 minutes in the queue and was told off for being 6 minutes late and didn't believe me about my queuing time. I perhaps should have arrived with more time to spare but you don't expect to be called a liar! The appointments system is a nightmare. It's actually easier to get FA Cup final tickets than get a morning, emergency appointment.