Share review of Crown Street Surgery

Crown Street Surgery 2014-08-14 Person 5 5 0

I tend to make any appointments in person. However, whilst waiting at reception, I cannot but notice the huge volume of calls that the reception staff are dealing with. Some of those calls appear to be time consuming and a number appear to be non-urgent and non-medical matters. The workload on reception staff appears to be overwhelming and yet, they execute their task in a pleasant, polite and professional manner. A suggestion - perhaps having a rigid rule that non-medical matter will on be dealt with at a specific time/day(s) - a time when the volume of calls is lower than early mornings.