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Cross Keys Practice 2019-11-28 Person 3 5 0

Upset by the attitude and response of a receptionist when I asked if our GP could kindly call me back about our daughter’s recently deteriorating health; was told that it would not be until 48 hours later as ‘it was not an emergency’; when she continued to question me about my daughter’s illness, I had to tell her that she was not the appropriate person as a receptionist whom I needed to give all this information. Only then she offered the option that the duty doctor on that day could call me back. She had earlier told me that as our own GP was the duty doctor on the following day he could not call me as he was only for emergencies. This upset me to the point of tears - if only she had known the seriousness of our family situation... Even a silent listening would have been therapeutic.