Cross Keys Practice
15th March 2022
I don't like the way 2 of the receptionists speak to me. Yesterday I asked for a doctor appointment because I am coughing up blood. They didn't ask what's wrong, they just told me "you won't get an appointment today". There's no empathy. I didn't like the tone of voice.
I handed in a prescription slip at the same time. I explained that the doctor had said that it's imperative that I don't run out and come off the drug. The receptionist barked "IT'S THREE WORKING DAYS". I asked should I go to Stoke Mandeville A&E then? To which she begrudgingly said she would see what she could do.
Went back today. No prescription. A different receptionist barked "IT'S THREE TO FIVE WORKING DAYS". To which I responded that the doctor had said that it's imperative that I don't come off the drug . She then accused me in a most surly tone of not letting her finish which isn't true. I responded "I'm sorry I thought I had filled the silence after you had spoken".
I think the reception lack empathy, and speaking to them if feels more like I am in the queue for prison food than seeking access to government provided healthcare services to which I am entitled as a tax payer fort 37 years.
I've not been well, which is why my prescription request came late.
Be nice . Ask questions. Establish the urgency before you block
Change the atmosphere.