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Cross Keys Practice
2017-08-09
Person
4
5
0
Written by a patient
Written by a patient 9th August 2017
Have been using this surgery for 15 years. I think this is a great practice and staff are almost always excellent. We all have our occasional off day whether a patient,(we do too), GP, nurse, receptionist or other, we are human beings.
The only issue I once had was when I wanted to change GP within the practice (this GP has now left), and received a firm 'no' from the Practice Manager who was not understanding. I later spoke to a senior GP who completely understood my concerns and made the appropriate arrangements. I thank him from the bottom of my heart.