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Cross Keys Practice 2015-11-27 Person 4 5 0

V. difficult to get appnt on phone. Sometimes have to dial on 3 phones for 20 mins before getting through. More phones? More staff? Also blood tests- wait time is not good. Needs improvement. Another phlebotomist? I saw Dr Andy Jordan today and would like to thank him for his patient understanding & help. VV informative & just a lovely proper doctor. I felt better immediately after consult. The time he took was much appreciated.