Cross Hills Group Practice 2015-09-27 Person 3 5 0

Getting an appointment is a farce - ring up at 8am (often have to ring several times before lines are free), wait in a telephone queue to speak to someone, tell receptionist what's wrong with you, they then decide whether you need to speak to a doctor, then wait for a doctor to ring you back at some point during the day (hardly ideal if you are at work!), doctor then gives you an appointment time if necessary. Absolute farce! Everytime I manage to get an appointment I have the decency to turn up on time, yet the doctors usually run around an hour late (last appointment ran 75minutes late!). Too much reliance on telephone appointments too, I was seriously ill but could only have telephone appointments - if I could have been seen by a doctor at home they may have realised how bad things were!