Cross Hills Group Practice

Holme Lane, Cross Hills, Keighley, W Yorks England, BD20 7LG Also known as: CHGP 410 reviews

Reviews

Recommend
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8th August 2023


It would seem that if you are not a OAP or out of work this place is not for you. You are expected to just take days off work on the off chance that they will be able to see you at their own convenience and if they see fit to be seen at all.Not all employers are so empathetic that you are able to just not turn in one day surprise there I know. For some unknown reason they are unable to plan a single day in advance to book appointments for people who have to go to work sic or well. What fantasy land are we living in. It would also seem that they have no desire what so ever to serve the community where they a currently sat and try there upmost to palm you off and make your only option to go elsewhere. Job done. I could go on about the lack’s minds no call back and unprofessional manner in which you are spoken to but I must do something more productive. I’m can say on Friday I haven’t stolen my wage.

Suggested improvements
Self explanatory

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8th February 2023


Absolutely shocking support for people who work or want to proactively take care of concerns and health.

Suggested improvements
Get a booking system!!!!!!!!!!!

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25th November 2022


This surgery used to be excellent. Since joining the modality group it has really deteriorated. Access for appointments is very poor. No continuity of care. Never offer face to face appointments with a G.P.. Little understanding of how stressful it is to access the service, especially for elderly people who find using the phone and internet a challenge. If you do manage to see a member of staff they are courteous and helpful and I feel sorry for them having to work with these conditions.

Suggested improvements
Improve access More continuity of care Face to face appointments. Diagnosis by telephone is dangerous.

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Rating not given.
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Written by a carer
21st September 2020


I often recommend Cross Hills surgery as my partner and I have been patients with this practice for 18 years. Throughout this time we have had consistently excellent care. My partner has long term medical issues as a result of a serious car accident. Since moving into the area and joining the practice the management of his many medical issues has improved considerably. I cannot praise them highly enough Thank you Cross Hills Surgery

Suggested improvements
I honestly can’t think of anything as I have always had excellent care

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Written by a patient
21st May 2020


The reception staff are rude abrupt and you get a feeling that that they dont want to understand your problem . At times can be very rude.

Recommend
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Resources

Short link to review Cross Hills Group Practice: http://iwgc.net/eb6xk