Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Crondall New Surgery
2020-10-10
Person
5
5
0
Written by a patient
Written by a patient 10th October 2020
Superb service throughout from Crondall New Surgery. Had a lump that was bothering me so called practice at 8.15. Had a video appointment with one doctor at 10 who wanted me to see someone else and made a face to face for 11. By 12 the lump was removed and a few stitches in place. First class service and receptionist and both doctors very polite and friendly.
Suggested improvements
None
Crondall New Surgery
2020-06-17
Person
5
5
0
Written by a patient
Written by a patient 17th June 2020
On every level this surgery is great. All doctors friendly, helpful, caring. Receptionists friendly, helpful, accommodating. I and my daughters have had four years of fabulous care here which has really really helped us, when we have needed it. THANK YOU.
Crondall New Surgery
2019-07-18
Person
5
5
0
Written by a patient
Written by a patient 18th July 2019
We transferred to Crondall New Surgery five years go and have always been impressed with all aspects of the surgery.
All Doctors, health staff and receptionists have been kind, helpful and considerate especially recently when I’ve had continued health problems.
I have been able to make an appointment or speak to my G.P. easily.
I appreciate the care and attention from everyone.
Crondall New Surgery
2017-04-13
Person
1
5
0
Written by a patient
Written by a patient 13th April 2017
Very small surgery with limited budgets, always looking ways of saving money. Some of the receptionists are great, the others are not.
2nd October 2017
Response from Crondall New Surgery
We are a small surgery in the beautiful village of Crondall with 5000 patients. We have a budget and like all business do need to keep an eye on the finances. We do however invest in our facilities, equipment, staff and training as demonstrated by our ongoing redecoration, new econsult system, new evening appointments and new staff appointments. Medication and treatment costs do not typically affect our bottom line, but we are very aware of the impact of our referral and prescribing decisions on the overall state of the NHS finances and therefore follow recommended guidelines. It is a real shame to get feedback like this when we all try so hard to meet the needs of our patients. I acknowledge that we won't get it right every time and I would encourage patients to feedback directly rather than anonymously so that we can respond personally. Our staff are dedicated, well trained and make a great team and genuinely have the interest of our patients in mind. I don't believe this feedback represents the majority view as seen by the national survey: https://gp-patient.co.uk/report?practicecode=J82628 and would encourage those who are interested to look at this national, independent, verified survey of 115 patients. Thank you, Mark Dr Mark Tyrrell Senior Partner
Resources
Short link to review Crondall New Surgery: http://iwgc.net/ecglw