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24th August 2021


Doctor here interfered with life long medication i was receiving after years of great care from previous doctor and caused never ending problems getting my medication, caused stress, wasted endless hours of my time, unnesasary interference that was not welcomed or asked for and when i complained i got a letter telling me not to be rude to the staff or i would be banned from the surgery. Absolute disgrace to the NHS and doctor should have her contract revoked as she is not providing a service but damaging a service and not listening to patients feelings, preferences or wishes. all in all the worst doctors practice i have ever experienced in my lifetime of 58 years. Even when a prescription was accepted it took weeks to process so i kept running out of medication.

Suggested improvements
Listened to my preferences as that is so important in my quality of care. Accepted my complaint and not thrown it back in my face saying i was being rude by complaining. Process prescriptions the same day. Dont argue with patients shoving your opinions at us that we are not requesting. Spend your time on patients that ask for your help and stop policing patients that are content before joining your practice. Stop interfering with prescriptions that have worked perfectly fine for the last 58 years before joining your practice.

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment