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Written by a patient
25th August 2020


i phoned for an appointment, long queue ran out of credit. i tried to register to make an online appointment unable to do so. the first site told me to take 2 forms of identification to surgery in order to register. i did this but no one at reception, the nurse i happened to see crossing the reception area said the staff were in the back answering phones but kindly said she would speak to them when i said i needed to give in my identification details. he returned to tell me they were on the phones and that i should ring them, Duh! I returned home and tried again by computer this time as i tried to register the site said that though i hadn't registered i could make a single appointment then proceeded to throw me out of the site. Tried again this time said i was registered but wouldn't let me in. Then i tried password recovery said it had sent e-mail to me needless to say it hadn't. By now crying with frustration. I'm only trying to make an appointment anyway because the surgery contacted me and asked me too. Shockingly bad service, I've given up.

Suggested improvements
have someone on the desk or fix your website or have some other way to communicate ie email facilities

Experience
Involvement
Cleanliness
Staff
Appointment