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6th December 2021


Face to face appointment cancelled with 24 hour notice and no explanation given, advised to rebook, waste of time as no one is available to answer phone and when I selected the call back option I’m still waiting over 3 hours later, and I’ve waited weeks for a face to face appointment in order to get a referral

Suggested improvements
Staggered meal breaks, employ more staff, answer the phones, call back when you say you will

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment