Collingwood Surgery

Collingwood Surgery 2023-03-31 Person 0 5 0

Impossible to get help, to the point of being dangerous. I've had a strep a infection for over 3 weeks. I have never been seen by a gp from the surgery, nor would they even speak to me over the phone initially after I'd waited from 47th in the queue to get through. I had to go and buy my own strep a test from a pharmacy and take it to the walk in centre to get treatment. After those antibiotics failed, I again waited on the phone for over an hour to speak to Collingwood, who again refused to see me as I apparently couldn't possibly still have strep. Again I was forced to buy my own Strep A test and called back (yup another hours wait) with the proof I was still positive for strep A. Finally got a GP callback, from someone who was on the phone to me for less than 2 minutes, refused to let me ask any questions but did send me off with more antibiotics. My third lot of antibiotics are not working. I have severe pain in my joints, chest pain, a very high temp, tonsillitis and difficulty swallowing. I have been off work for nearly a month. Today I contacted the surgery yet again to try and get some help for this horrible infection and excruciating pain that has me bedridden. They have just sent me a message to say that an appointment has been made for me at the hub in 9 days time. Nine! How can someone with a known infection that is not responding to antibiotics, in excruciating pain, and experiencing chest pain & breathlessness (I'm asthmatic) be left for 9 days with no help? Im now forced to go to a walk in centre or a & e, if I want to get any help. Neither of which I can do, because I can barely walk, and I need to be at home to look after my daughter, who unsurprisingly is also now sick after catching strep A off me. No wonder emergency department's and walk in centres are so under pressure, when it's impossible to get anywhere with your own GP

Answered the phone Treated me. Given me access to a doctor Taken my concerns seriously Not forced me to go and buy my own strep tests to prove I needed an antibiotic Not left me feeling bemused you don't prioritise seeing patients with known infections, despite having sepsis warning posters all over the surgery

Collingwood Surgery 2021-12-06 Person 0 5 0

Face to face appointment cancelled with 24 hour notice and no explanation given, advised to rebook, waste of time as no one is available to answer phone and when I selected the call back option I’m still waiting over 3 hours later, and I’ve waited weeks for a face to face appointment in order to get a referral

Staggered meal breaks, employ more staff, answer the phones, call back when you say you will

Collingwood Surgery 2021-10-18 Person 1 5 0

All I want is them to answer the phone , been trying to get in touch now many times , ringing them for over an hour constant and the phone is always engaged , how do people get through to them ? Starting to think they maybe keep phone off hook in afternoons , shocking it is

Everything

Collingwood Surgery 2019-12-19 Person 2 5 0

The problem with this practice is they never answer their phone !! I have on at least 3 occasions had to walk to the surgery and speak to a receptionist to arrange an appointment. I’ve tried several times today to ring to ask about a sick note and will now have to go to the surgery reception to sort it. Very poor !

Collingwood Surgery 2019-07-15 Person 5 5 0

Great customer care. receptionists are polite friendly and respectful. GP's are great too, always listen and are reliable and efficient. Overall, a great surgery Amanda Normand