Share review of Collingwood Surgery
Impossible to get help, to the point of being dangerous.
I've had a strep a infection for over 3 weeks. I have never been seen by a gp from the surgery, nor would they even speak to me over the phone initially after I'd waited from 47th in the queue to get through. I had to go and buy my own strep a test from a pharmacy and take it to the walk in centre to get treatment.
After those antibiotics failed, I again waited on the phone for over an hour to speak to Collingwood, who again refused to see me as I apparently couldn't possibly still have strep. Again I was forced to buy my own Strep A test and called back (yup another hours wait) with the proof I was still positive for strep A. Finally got a GP callback, from someone who was on the phone to me for less than 2 minutes, refused to let me ask any questions but did send me off with more antibiotics.
My third lot of antibiotics are not working. I have severe pain in my joints, chest pain, a very high temp, tonsillitis and difficulty swallowing. I have been off work for nearly a month.
Today I contacted the surgery yet again to try and get some help for this horrible infection and excruciating pain that has me bedridden.
They have just sent me a message to say that an appointment has been made for me at the hub in 9 days time. Nine!
How can someone with a known infection that is not responding to antibiotics, in excruciating pain, and experiencing chest pain & breathlessness (I'm asthmatic) be left for 9 days with no help?
Im now forced to go to a walk in centre or a & e, if I want to get any help. Neither of which I can do, because I can barely walk, and I need to be at home to look after my daughter, who unsurprisingly is also now sick after catching strep A off me.
No wonder emergency department's and walk in centres are so under pressure, when it's impossible to get anywhere with your own GP