Coachmans Medical Practice 2015-02-18 Person 2 5 0

I would love to write a brilliant review on this surgery, but after years of mistakes and rudeness I just cannot. On the plus side the new building is lovely, bright and clean. Parking is plentiful and the surgery is very smart. I have struggled to think of these 3 examples of positivity and scraped the barrel with the parking. On the down side, the surgery repeatedly gets my prescriptions incorrect, the surgery is largely impossible to get through to on the phone as the queuing system has a habit of leaving you hanging for anywhere between 15 and 30 minutes (if you are fortunate enough to have this time on your hands). The reception desk staff can be exceedingly rude, and if you dare to point out any sort of mistake on their or the surgery's part you are shot down in flames. I did not receive appointments for my sons vaccinations until I chased them, and when I mentioned this they categorically stated that I was informed and that it was my error. They do not understand that people do actually have to go to work and therefore the first available appointment convenient for the surgery is not necessarily convenient for the patient. I made the mistake of actually visiting the surgery yesterday to add a new item to my repeat prescription, the lady I spoke to said barely a word to me and struggled to even acknowledge my existence. Ironically the incorrect item has been ordered (despite me taking an example of it in with me) AGAIN so I am sure that this will also be my fault one way or another. There is a horrifying lack of attention to detail at this surgery, and reinforced by a total dismissal of responsibility. So, no. I would not recommend this surgery to anyone. The new building however is very attractive.