Hello Many thanks for providing us with your feedback which we appreciate. Our appointments system is delivered to enable us to provide as many patients as possible with the care they need at the time they need it. Since the Covid pandemic, we offer a telephone triage system which enables our clinicians to identify a patient's needs by asking questions, and based on this they will decide the best course of action which may include a face to face appointment. If you have any specific concerns, please contact me at t.zeferino@nhs.net. Kind regards. Terri Zeferino Practice Manager