Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Clarkson Surgery
2024-07-26
Person
4
5
0
26th July 2024
Sometimes the telephone call queue can be long.
Suggested improvements
In this current warm spell the waiting area could have been cooler as I was sweating for about 15 minutes for my appointment.
Clarkson Surgery
2024-07-25
Person
4
5
0
25th July 2024
This appointment was for my wife’s 12 week B12 booster. It was carried out by the lovely Lisa who is a real gem. Always puts us at ease, and always friendly, helpful and supportive in a positive way. The only downside was to hear that she is leaving the practice.
Suggested improvements
You could and should have done more to support Lisa. There are signs in the practice stating that abuse towards staff will not be tolerated, and yet we understand that she has really been let down by management, who have done nothing to help her during this difficult time.
Clarkson Surgery
2024-07-24
Person
1
5
0
24th July 2024
You made me an appointment without telling me I’m a housebound bed bound woman that can’t even get out the house to the surgery and then sent me a message to say I had missed my appointment then send me another message to ask about my experience at the appointment and get a joke
Suggested improvements
Actually check patient records and telephone me when making me a appointment I know nothing about
24th July 2024
Response from Clarkson Surgery
Hello Many thanks for providing us with your feedback which enables us to review what we do and how we do it. I'm so sorry to hear that we have let you down in this way and would be really grateful if you could please make contact with me on 01945 427205 or email t.zeferino@nhs.net so I can sort this situation out for you. Kind regards. Terri Zeferino Practice Manager
Clarkson Surgery
2024-07-22
Person
5
5
0
22nd July 2024
It's my first appointment with my new surgery, having recently transferred to The Clarkson. I'm very impressed by the professionalism and overall experience.
Suggested improvements
Nothing, very pleased with everything
22nd July 2024
Response from Clarkson Surgery
Hello Many thanks for providing us with your positive feedback which is really appreciated. We are pleased to learn that you have had a good patient experience with us. Kind regards. Terri Zeferino Practice Manager
Clarkson Surgery
2024-07-20
Person
4
5
0
20th July 2024
Having to phone from 8.30 and holding on for so long. Then having to wait for a call back.
Suggested improvements
Not really. It is what it is. So many people to cope with needing attention.
22nd July 2024
Response from Clarkson Surgery
Hello Many thanks for taking the time to provide us with your feedback, we do appreciate your time. We have recently upgraded our telephone system which is making it easier for patients to get through to us however we are now in staff peak holiday season so we don't have our entire staff team every day. We have also recently offered our patients the opportunity to save their place in the queue and for us to call you back on the number you called us from to save you holding which again is making a positive difference. We are continually reviewing our service delivery based on our patient feedback. Kind regards. Terri Zeferino Practice Manager
Resources
Short link to review Clarkson Surgery: http://iwgc.net/ecb6t