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Churchwood Medical Practice
2023-02-27
Person
1
5
0
27th February 2023
It took 7 attempts to call the surgery today got disconnected 6 times. I got thought to a rude member of staff
That Conpaind it busy and we only have two doctors on.
I was made to feel so upset and angry with the way I was spoken too. No apologies about not being able to speak to someone.
This surgery dosnt seem to care any more.
This is really starting to affect my illness and mental health. Not that this will do anything.
Suggested improvements
Consider you paistions first before completing how busy you job is. And the matter your staff deal with people who are clearly are having difficult time. And as my mother always said manners cost nothing. This episode today has shaken me to understand your surgery dosnt care any more