Churchfields Surgery

BHI Parkside, Stourbridge Road, Bromsgrove, Worcestershire, England, B61 0AZ 747 reviews

Reviews

Recommend
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Written by a patient
24th August 2020


every experience I have had with this surgery and all the doctors I have dealt with over the years has been first class, caring and prompt. i am very grateful that you provide such a good service when I have been in need.

Suggested improvements
however twice over the years the physio department was going to ring me and as with the first time it never happens. I think they should have the decency to call to make an appointment. last time I eventually went to the physio department at the Princess of Wales who are brilliant. I am unable to work so prompt response means a lot. Last time by the time I received a phone call many weeks later the Physios at the Princess of Wales had sorted me out.

Experience
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
10th August 2020


Cannot get anybody to answer a phone in this surgery and that boring bloke that goes through 'll the numbers contact and nobody answers a phone

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
1st August 2020


Just wanted to give you some feedback on the online consultation I had with the Pharmacist at 16.00 ish on Friday 31st July. Even though I was informed that my request wouldn't be dealt with until the next working day I had a text within minutes. I downloaded a photo of my insect bite and was phoned within 10 mins. Mr Ahmed was very approachable and easy to talk to. I had not provided enough information in my 'panic' to submit the request but was able to provide this over the phone. Mr Ahmed gave me some good advice and electronically sent my prescription to my designated pharmacy which I was able to collect and start the antibiotics that evening.. Great professional service - please please continue this.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
27th July 2020


Haven't been able to take my medication since 22/06/2020. The most unhelpful establishment that I've ever had the misfortune to deal with. Avoid this surgery more than COVID, utterly dispicable approach. When their own pharmacy can't get through to speak to anyone, there must be a major problem? Don't involve Echo either, the surgery gives them the run around, cancelling my medication ordered, from May and June. I am now in the process of joining another surgery and am now going to the local hospital to see if I can get the required medication

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
22nd July 2020


Used Engage consult on Monday and was happy with the service received However felt my symptoms were getting worse so phone this morning at 8.45 to ask for a phone appointment with a doctor. really needed to show the doctor my symptoms so was advised to send over some photos. Doctor rang me before I had a chance to do this and I had a video consult instead. Absolutely brilliant, so well organised and easy to use. Quick diagnosis and prescription sent to chemist from me to pick up later. Everyone very friendly and helpful and I'm very very grateful.

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Involvement
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Churchfields Surgery was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

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Resources

Short link to review Churchfields Surgery: http://iwgc.net/eb6rk