Churchfields Surgery

Churchfields Surgery 2022-08-24 Person 4 5 0

All very good except I suspect getting through on the phone may be slow but I have no personal evidence for this - I use the Contact Us Online feature. Despite the NHS getting bad press at the moment I have found Churchfields very responsive - Dr Law in relation to my cholesterol drugs, Dr Morrey with my ear suction and Dr Sarkar with my chest pain referral. All have been prompt and professional - add also Hannah (not sure which one) who responds quickly to electronic enquiries and the receptionist (not sure of name) who helped get me access to my health records. Whole team are very good ! Is it possible to feed this beck to them ?

Nothing to add at the moment

Churchfields Surgery 2022-07-26 Person 5 5 0

Really helpful and friendly staff despite the pressure they are under. We are always dealt with over the phone or in person that day as is appropriate. Thank you

Nothing

Churchfields Surgery 2022-06-09 Person 5 5 0

Efficient service, receptionist responded to my request professionally. Dr Law then called me at the promised time and dealt with my issue to my satisfaction, giving a full explanation and advice.

None on this occasion

Churchfields Surgery 2021-02-18 Person 5 5 0

I attended for my first Covid vaccination today. The staff were professional and friendly. A well organised set up

I don’t think you could have done better

Churchfields Surgery 2020-11-16 Person 3 5 0

After 2 failed attempts using engage consult because my enquiries were closed without consultation, Dr Williamson called me. He was thorough. Understanding. Polite. Knowledgeable. He satisfied my concerns regarding my son’s medical issues.

Manage patients expectations by advising calls by the surgery are from withheld numbers. If possible arrange for a mutually convenient telephone appointment time. I’m working from home and a telephone consultation should honour the same rule of thumb as a face to face consultation. It took me 3 attempts and I have to wait 3 days to speak with a doctor. That isn’t good enough when the stats are showing the demand for appts have declined dramatically!