Churchfields Surgery 2022-11-25 Person 1 5 0

I contacted the surgery (Online) on Friday at 8am as I felt unwell. Within 10 mins a text informed me there were no appointments, I don't understand how that can happen when you have to phone at 8am for an appt that day? I went to a chemist and the pharmacist said you sound like you have an infection, Contact your doctor?? I suffered all weekend and than phoned the surgery Mon morning(15th caller). I was told to take a sample in which I did at 8.30. I was in severe pain(I told the receptionist this). I was told someone would phone me that day. At 5.30, having heard nothing I rang, to to be told the sample had to be sent off and I could not have any medication. I told the receptionist I was in agony, her reply was ' ring tomorrow' !!! I went to A & E, a 7 1/2 hour wait so so I went to the chemist who was helpful. I took strong pain killers (thanks to the chemist) and phoned the surgery Wed morning to be told the results weren't back. I pleased with the receptionist for help, she said I'll email doctor. I said please can a doctor phone me. Three hours later I get a text from a doctor issuing me with antibiotics,. amazingly the results had arrived within the time of me phoning and the doctor texting me!! No-one spoke to me, not even a 2 minute call. The antibiotics have made me feel unwell but I daren't try to contact the surgery again. It was a nightmare

I don't understand why my sample could not have been checked before 8 hours and why I had to suffer for so long when I could have been given antibiotics(which are standard ones given out) straight away. Surely a doctor could have phoned me to ask how I was, this would be quicker than texting!!!! I am thinking of moving to a different surgery as this is not the only time I have been let down