Share review of Churchfields Surgery

Churchfields Surgery 2020-06-26 Person 1 5 0

Telephoned the surgery today at 11.45 to be told I could not speak to anyone as it was after 11.00. I was directed to engage consult, which I did use. I registered with the service to be told I had limited access as I had not shown ID to the reception. I was however able to book a single appointment-on that page I was told the surgery was not booking any appointments. The receptionist was unhelpful and did not even enquire why the appointment/telephone consultation was required-it could have been very urgent. The only option I had was to call back before 11.00 on Monday. I am seriously considering changing my surgery as I have friends registered with others in Bromsgrove that can easily access advice from their GP and have been readily invited to the surgery. I completely understand the current situation with Covid 19 and I work within healthcare-but there are advertisements on tv and radio at the moment saying the NHS is there for you-please do not leave something, contact your GP. Well at this surgery once again you need to jump through hoops to be able to access any help or support.