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1st May 2024


Gave middle of the road score as I didn’t make the appointment so don’t know how easy or difficult it is.

Suggested improvements
I was a little confused upon arrival. Whilst I was waiting to see the receptionist I noticed a sign stating the ear suction clinic was on the second floor, so I assumed there would be someone up there to book me in. On the second floor there is no signage pointing me in the right direction so I didn’t know where to go. Having eventually found what appeared to be a waiting area there was no one in the reception so I had to come back down a floor and join the queue again. Either remove the sign by the reception or state that you have to book in here first.

Experience
Involvement
Cleanliness
Staff
Appointment