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Church View Surgery
2022-06-22
Person
4
5
0
22nd June 2022
Following up on a complaint regarding not getting an appoint to see a doctor having waited for 1 hour on the phone in having severe lower back pain and feeling very, very depressed, this was followed up several days later by the receptionist concerned and made arrangements for me to see the Clinics Physiotherapist.
I was then contacted again one week later to follow up whether this was effective and a further arrangement has been made for me to see my GP to discuss my condition further.
This is such a change from what I have experienced in the past and I am very pleased that endeavours are being made to improve my condition which I am very aware that I will always have some pain.
In this instance, thank you for being so helpful and truly trying to help resolve my issues as best as it can be sone.
Suggested improvements
Follow up calls following my complaint (when I was in a lot of pain) has made me feel that I am being helped as much as possible.